KEHINDE JUSTUS AKANDE

Administrative Professional | Project Management Specialist

LinkedIn

About

Highly dedicated and meticulous professional with extensive experience in administrative and customer service across logistics and healthcare sectors. Adept at providing empathetic, transparent support in challenging situations, excelling in record management, stakeholder communication, and decisive problem-solving. Brings strong planning, communication, and project management capabilities, underpinned by a robust academic background, to drive values-driven service and operational excellence.

Work Experience

Administrator

Yodel Delivery

Jan 2023 - Present

Newcastle, England, GB

Administered comprehensive customer support and operational coordination within a fast-paced logistics environment, resolving inquiries and complaints while enhancing service efficiency and customer satisfaction.

  • Served as a primary point of contact for customers, expertly resolving diverse inquiries and complaints with professionalism and care, enhancing customer satisfaction.
  • Maintained detailed administrative records in a high-volume logistics environment, ensuring data confidentiality and accuracy for streamlined operations.
  • Coordinated effectively with multiple departments to resolve complex operational issues, managing high volumes of communication to facilitate seamless workflow.
  • Adapted quickly to evolving policy changes and system updates, actively supporting process improvements that enhanced overall customer service and operational efficiency.

Administrator

Mount Horeb Clinics

Jan 2020 - Jan 2023

N/A, N/A, NG

Provided empathetic administrative and patient support in a clinical setting, managing confidential medical records and facilitating seamless communication to optimize service delivery.

  • Supported patients and families in clinical settings by providing compassionate assistance and guidance in sensitive situations, fostering a supportive environment.
  • Handled confidential medical documentation and managed complex appointment scheduling across various departments, ensuring accuracy and efficiency.
  • Maintained critical communication between clinicians, patients, and external agencies to ensure seamless and coordinated service delivery.
  • Managed emotionally charged situations with resilience and empathy, consistently demonstrating professionalism and maintaining patient trust.

Education

Project Management

University of Sunderland

Sep 2023 - Sep 2024

Sunderland, England, GB

Marketing

Ladoke Akintola University of Technology

Sep 2017 - Sep 2021

Ogbomosho, Oyo State, NG

Certificates

Project Management Foundations

LinkedIn Learning

Jan 2024

Agile Project Leadership

LinkedIn Learning

Jan 2024

Strategic Thinking

LinkedIn Learning

Jan 2024

Microsoft Project

LinkedIn Learning

Jan 2024

Skills

Administrative & Operations

  • Case Management
  • Administrative Management
  • Confidential Record Handling
  • Multi-tasking & Prioritisation
  • Continuous Service Improvement
  • Microsoft Office Suite
  • CRM Systems

Customer Service & Communication

  • Empathetic Communication (Phone, Email, Face-to-face)
  • Emotional Intelligence
  • Trauma-Informed Practice
  • Complaint Handling
  • Conflict Resolution
  • Stakeholder Communication

Decision Making & Problem Solving

  • Decision Making (Policy/Guidance)
  • Problem-Solving
  • Critical Thinking

Project Management

  • Project Planning and Execution
  • Project Management
  • Agile Methodologies